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Information Development, Vol. 23, No. 4, 290-306 (2007)
DOI: 10.1177/0266666907084765

E-records Management in an E-government Setting in Botswana

Julie Moloi

Botswana National Archives and Records Services, PO Box 239, Gaborone, Botswana, JMOLOI{at}gov.bw

Stephen Mutula

Department of Library and Information Studies, University of Botswana, Private Bag 0022, Gaborone, Botswana, MUTULASM{at}mopipi.ub.bw

Presents part of the findings of a study that was carried out to investigate the management of e-records in a government setting in Botswana. A two-stage research design strategy involving a case study of government ministries and a survey of the respondents within government ministries was used. The population of study consisted of: Director, Botswana National Archives and Records Services (BNARS), representative of the Director, Department of Information Technology (DIT), records sta f, IT specialists, and action officers. The findings showed that whereas e-records management in developed countries is receiving great attention, the same cannot be said of Botswana. E-records management in government in Botswana is at its infancy and fairly new. Botswana lacks an e-records management policy, which makes it difficult to identify, maintain and preserve e-records. Key recommendations include the need for Botswana government to consider among other things, benchmarking against best practices of developed countries with regard to the systematic management of e-records.

Key Words: E-records • e-records management • e-government • records management • Botswana


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